Teebly Incidental Fees | Report Venue Damages for Cleaning, Replacement or Repair
Learn how Teebly handles incidental fees for venue damage.
Teebly may charge a customer for repairs, replacements, cleaning, or other fees when the customer or their party causes damage at a venue.
| Fee type | Example |
|---|---|
| Repair | Fixing damaged venue equipment, fixtures or property |
| Replacement | Replacing broken or unusable items |
| Cleaning | Additional cleaning is needed after misuse or policy violations |
If a venue reports damages, Teebly may verify the request or require documentation before processing the fee. When Teebly verifies the request, Teebly may facilitate payment for the reasonable cost of the damages using the customer’s payment method on file.
Teebly may charge customers up to $300 for verified damages. Teebly determines the final amount based on the issue's severity. Teebly transfers the non-refundable collected amount for verified damages to the venue, less any administrative or processing fees.
What venues should submit with their claim
Incidental charge claims are most effective when venues submit additional evidence.
| Evidence type | Why it helps |
|---|---|
| Booking details | Connects the issue to a specific customer, time and simulator bay |
| Photos or video | Displays damage, misuse or venue condition |
| Venue policies | Shows what the customer agreed to before booking |
| Staff notes | Adds context about the occurrence |
| Repair, replacement or cleaning invoices | Supports the claimed cost |
| Customer communication | Shows any relevant messages, support requests or admissions |
FAQ
Yes. Teebly may charge customers for repairs, replacements, or cleaning when a customer or their party causes damage to a venue and its contents beyond normal wear and tear.
Teebly may charge up to $300 for verified damages. Amounts collected for verified damages are non-refundable.
Teebly may require documentation of damages before processing a fee. If a venue reports damages and Teebly verifies the request in its reasonable discretion, Teebly may facilitate payment using the customer’s payment method.
Teebly transfers a verified incidental amount to the applicable venue, less any administrative or processing fees.
