Topgolf Avon

Gretchen our server was amazing! She was attentive and always had a smile on her face! The staff got me left handed clubs not even minutes after we requested them. They also made my fiancés birthday super special. We will be back!

I would like to share our experience at Topgolf Avon this past Tuesday regarding the Two Bay Bundle Package, which I believe is misleadingly advertised. Our kids reserved the Two Bay Bundle Package, which is promoted as including: Topgolf Play for 2.5 hours (rates vary by day), and A Menu Package with a choice of a $150 or $220 food and beverage option. The package description states that this includes a $150 prepaid food and beverage credit to be used on the day of the event. We paid a 25% deposit ($81.25) at the time of booking. At the end of our visit, I paid the bill and left. After speaking with the kids and reviewing the confirmation emails more closely, it became clear that the wording of the package is very misleading. While it states that the $150 food and beverage spend is “included” in the package, the fine print notes that any unused portion is not refunded—which is not the issue here. The problem is that the package is marketed as a “bundle,” implying that the food and beverage credit is included in the package price. In reality, it functions as a minimum spend requirement, not a bundled inclusion. This distinction is not clearly or transparently communicated. I attempted to contact the Avon location directly but was unable to reach a manager due to the AI phone system. I replied to the original emails and eventually received a response. One representative, Eric, initially stated that I had been mischarged. However, I then received a call from another representative who stated that I had not been mischarged. This inconsistency only added to the confusion. Ultimately, the issue is not the charge itself, but the inaccurate and misleading wording used to advertise the package. Labeling this as a “Bundle Package” falsely suggests that guests are receiving a true bundled value, when that is not the case. I believe the package description should be revised to accurately reflect what is being offered so future guests are not similarly misled. Unfortunately, despite having a great time—the atmosphere was lively and enjoyable, and the food and beverages were good—I would not return. The experience was overshadowed by feeling misled by the package description and ultimately paying nearly $500 for something that was advertised as a bundle but did not function as one. Transparency matters, and this left a lasting negative impression.

Went tonight and we had Marley as our server. She was phenomenal. Very attentive and patient with our group of teen boys. My only complaint is the top golf nights that you pay extra for are lack luster. The one in Independence has colored lights on the course and feels like a party in the bays. This location is no different than during the day. Maybe the city made them dull it down? If not, it was a terrible decision. It is like the difference between cosmic bowling and regular bowling. It just isn't the same. The ball dispensers are better here than independence.