Topgolf

Usually we come for the fun and the food, but today they served us a $14.00 platter of vegetables that looked like it had been scraped off someone else’s plate. We politely asked them to double check the quality since it seemed so obvious and they immediately offered to fix it. The server was great, but the manager he spoke with fixed it by charging us for additional sides that someone else brought out in condiment cups. This could’ve been a situation that was easily fixed, which would have resulted in us ordering more food, but we decided to stop with ordering food and instead of extending our time playing we wrapped up and left. This was not an issue with the server, this is terrible customer service on the end of the manager.

NEW EDIT: Customer support now claims my funds are gone even though this gift card was never used. They can’t tell me what it might’ve been used on but the timelines of when it was depleted doesn’t add up with former times of visiting TopGolf in the past. At this point, I’ve spent over an hour now talking with them and I’m tired of hearing the same things so I’ll just eat the -$50. Moral of the story is just pay normally and don’t buy gift cards. I appreciated the Vineyard location staff and their attempts to help so I’ll leave the 3 star rating instead of dropping it further. Unfortunately I don’t want to raise it up due to the lack of help from TopGolf customer support. ORIGINAL REVIEW: I love TopGolf. The food is always great, the vibes are perfect to chill with friends, and the service is always fantastic. This was my first time at this specific location and it’s slightly different than the one in Sandy. That being said, I came in with 2 gift cards that I had purchased and they “could not accept” the one with the majority of the funds on it due to a “system error”. I understand that may not be a location manager’s fault, but what’s the point of me having gift cards and giving topgolf, as a company, my money if they won’t accept it later in gift card form? Anyways, now I have to call customer service to get a new gift card even though I was able to pull up on their own website that my gift card had active funds on it. My first attempt with customer service either didn’t understand my issue or was just giving me the runaround, just wasting my time. This review’s stars will drop lower or come back up depending on my next call with them.

The New Years Eve party was EPIC! I had high expectations but even then I was surprised at how fun it actually turned out to be. Lot of surprises like fireworks, raffle drawings, box of golf balls to take home and more! The event was from 9 - 1 am. I didn’t expect to stay the whole time but we stayed to the last second. The time flew by. I look forward to returning next year.