Topgolf Cleveland

So I've been here multiple times. I have always had great gameplay. Service, not always, and I will always address it. Tonight, service was good, and I even told the manager and the server. But the gameplay was horrible. I asked for a manager about it as well. Our game was freezing and lagging horribly. The manager even witnessed the issue and called another manager over due to it. They were both able to witness it as well. And it was an issue from the start, which was addressed. I just felt horrible to make it a big deal until we had played for almost 2 hours, and it was consistent the entire time. They gave us some off the bill but in all reality I think a bit more could have been done about it since again we sat there for the last 30mins or so with nobody playing just our group talking about the experience. I was also told by a manager that we have to hit the ball atleast minimum 10ft in the air which I thought was crazy because my daughter is not capable at this time to even come close to that, but regardless the other two woman I had playing in the group hit the ball multiple times that high or even in the net and nothing happens for like 6 or 7 shots and then we get so aggravated with it we sit and wait and eventually move on to another person...Bay 131.....I just wish for a better outcome to result the gameplay issue vs just getting told issues that didn't make sense when the other bays playing the same game as us as we watch it goes smooth and we get told it could be due to the amount of ppl playing there tonight or just anything they could say to make us feel better...but in all reality there was something with the gameplay for just us as another manager said nobody else was having gameplay issues. I come play enough to know also its not like that. Then to top off the night, the bathroom i go in with one other person from my group before we leave and I had to tell an employee about their being blood splattered all over one of the toilets...just to add to a bad experience that was to top it off...and it reflect the entire night forsure

This is our second time at this particular location and we love it! Even on a “busy” time you truly don’t feel crowded! The staff is amazing and our family of 6 loves going on Sundays because it’s even more affordable! It gives us a great option when we want something to do but don’t want to break the bank! Food is typical sports bar type food, which is nothing over the top but not bad either! Highly recommend for a fun family time! We personally always do 2 hours because we find that is the perfect amount of time for OUR family but you can adjust the times to your needs :)

We were really disappointed with our night here. Came with the family which was group of 5. We looked online for availability and 90 minutes was $85 if we reserved. it was 7:30 and reservering bay said it would not be until 9 so decided to just do a walk in. When we got there they said it was a half hour wait which was fine because reserving was an hour. While waiting we ordered 2 martini's. mine was half full and tasted terrible. I went to the bartender and she just said thats how it is. My husband's martini was also not made right and we asked for something else but she said she could not do that. We then got the bay. The big driver golf club was old and the rubber part on it was falling off. The machine was not registering correctly (not alot just sometimes but made keep scoring pointless) Also when we went to pay 90 minutes was $93 instead of $85 as stated online. I mentioned to waiter and he just said he didnt know why. We normally do enjoy coming here once in a while but for the prices and what you get definitely not worth it. Most likely wouldn't come back. To expensive and not worth it.