Topgolf

This was hands-down one of the worst customer service experiences I’ve ever had. We were already charged $230 upfront just to play. Then a man who claimed he was a manager came over and admitted they messed up. He told us he would move us to another bay and give us an extra hour for free to make it right. We agreed based on what he told us. Fast forward to when we’re ready to leave — suddenly a different manager shows up and says the first guy wasn’t actually allowed to do that, claims he left because he knew he messed up, and then tells us we still had to pay. On top of the $230 we already paid, we were charged almost another $100. Then we were told that the first guy “never said that,” basically calling us liars — even though multiple people heard the same thing. So either your staff is completely untrained, or management is comfortable lying to customers and backtracking later. This place is overpriced, disorganized, and shady. If you enjoy being misled, overcharged, and blamed for their mistakes, this is the place for you. We will never be coming back, and I strongly recommend others think twice. Also my math wasn’t mathing we ended up paying $555 including the first time when we paid a $40 tip won’t happen again. also, there was a server there for our first day. She was completely on our side and told them what he said, but her manager did not listen to her and to us.

Topgolf is way too expensive to be this poorly run. We paid $230 and then had an issue that an employee who said he was a manager told us he would fix. He promised to move us to another bay and give us an extra hour at no charge because they messed up. When we finished and were about to leave, another manager came over and completely changed the story. He said the first guy wasn’t authorized, claimed he left because he “knew better,” and then charged us almost $100 more anyway. On top of that, he acted like we were never told that in the first place. Customers shouldn’t be punished because staff doesn’t communicate or follow their own policies. This felt dishonest, disorganized, and extremely frustrating. For the amount of money they charge, the service should be WAY better. Definitely won’t be back.

This place is generally good and fun to go and practice. I went there a lot since I live really close. But today's visit was very disappointing. First, when I arrived there was no one at the front desk and staff were walking around but no one actually seemed to care. Finally a staff member came to the front desk and said walk-ins would need about a 30 minute wait. Since I only had about an hour I had to leave. But when I left I saw that basically most of the bays were empty (as in the picture), so I'm not sure what happened but this made it even worse. Hope someone can explain this to me.