The Edge Fitness Clubs

I enjoy the Edge Fitness gym very much. The gym is kept clean at all times. There are two problems that I must address. The first is the upkeep of the exercise equipment. I see that it takes a long while to have them repaired. The second problem is people sit at an exercise machine for a long time and text on their cell phones. They are sitting there for a long time and other people are waiting to use the machine. It is very rude and the employees should be keeping an eye on this. Please work on these two problems because I have heard people are getting very upset.

BEWARE OF UNAUTHORIZED CHARGES AND LACK OF TRANSPARENCY. I have not attended the gym for 8 months and since July, I have been trying to cancel my membership, but Edge Fitness/ABC Fitness refuse to process it. Despite not using the gym, they continue to charge additional fees that I never authorized or were properly explained. This month, I was charged $87.90, including a so-called “enhancement fee” of $63.80, which I never agreed to, and I was already charged this same fee last year. I requested explanations, a copy of my contract, and a breakdown of all charges, but received only evasive responses and no clear answers. They refuse to resolve the issue and continue charging fees that do not apply. These practices are abusive and unethical. I have had to file formal complaints with my bank, the BBB, and the Connecticut Department of Consumer Protection. Recommendation: Think twice before joining this gym. Make sure to review your contract carefully because canceling your membership and avoiding unauthorized charges can become a nightmare.

I joined Edge Fitness in February 2024 at $26.58/month. By March 2025, it jumped to $32.96, and by August 2025, it hit $37.21, nearly a 40% increase since February 2025. When I went in to ask about renewing at a stable 12-month rate after the first price hike, staff told me there was “no real difference in price for the standard membership” and encouraged me to stay month-to-month so I won’t be locked in. What they didn’t mention: 1) You still need 30 days’ notice to cancel, so it’s not truly flexible. 2) You’re fully exposed to price jumps that happen quietly (from 26.58 - 37.21!!!!) 3) Plus, there’s an annual “enhancement fee” though you are month to month (lol), $53.16 in 2024 and $63.80 in 2025. At this pace, I’ll be paying $75 in fees by 2026 with no added benefits if I might add. Where is the flexibility???? And to make matters worse, you are always being redirected to an email instead of someone to speak to from customer service, then they take days to answer. The gym itself is fine, but the billing practices are deceptive. The staff downplay the real costs, and the “month-to-month” flexibility is just a marketing illusion. Read through everything in writing before handing over your card info!!!!