Sunnidell Golf Simulator golfing facility

Extremely Unprofessional Owner and Poor Customer Service I am compelled to share this experience to warn other potential customers about the unprofessional conduct of the owner, Dan Clayton. My group has been loyal customers of Sunnidell Golf Course for the past 3 years, regularly enjoying their foot golf offerings without any previous issues. Yesterday’s experience, however, was completely unacceptable. After our visit, I received a message from the owner that was filled with profanity and aggressive language, accusing us of damaging course property. When I attempted to have a reasonable discussion about the situation, several concerning issues became apparent: **Poor Course Maintenance:** The hole we were accused of damaging was already in poor condition when we arrived. Rather than acknowledging maintenance issues, the owner chose to blame customers. Lack of Clear Guidelines: When I asked how players are supposed to retrieve mis-kicked balls that land on greens (a normal occurrence in foot golf), the owner could not provide clear guidance. If there are specific rules about restricted areas, they should be clearly communicated to customers before play begins. Unprofessional Communication: The owner’s messages contained excessive profanity and hostile language that is completely inappropriate for any business owner. When I addressed this unprofessional conduct, he showed no accountability or willingness to improve. Poor Conflict Resolution: Rather than working toward a reasonable solution, the owner became increasingly combative and eventually dismissed the conversation entirely. The reality is that when you offer foot golf as a service, some foot traffic near greens is inevitable during normal gameplay. Instead of planning for this or providing clear guidelines, this business chooses to attack customers after the fact. After 3 years of patronage, we deserved much better treatment. I cannot recommend this establishment due to the owner’s unprofessional conduct and poor customer service. There are other golf courses in the area that value their customers and handle concerns professionally. Screenshots of the conversation are attached to document this experience. ----- Response to the comment from Sunnidell: Evidence vs. Allegations: I've provided screenshots of owner Dan Clayton's profanity-laden messages as evidence. You make allegations without providing any proof. While you showed a damaged hole, it was already in that condition when we arrived, as I clearly stated in the messages I shared. "Respectful Communication": If Dan Clayton's hostile, profanity-filled messages represent Sunnidell's idea of "respectful communication," your standards are severely lacking for any professional business. Policy Communication: You've again failed to address my core question: How are players supposed to retrieve a ball that lands on a green without stepping on it? If policies exist, communicate them clearly upfront, not through hostile messages afterward. Member Complaints: As a 3-year regular customer, I'd welcome hearing from these "long-standing members" who supposedly complained - something never mentioned in our actual conversation.

We had not heard of this course before but booked because I was given a Canada Golf Card subscription for Father’s Day. It was to be a 2 for 1 greens fee and cart. After paying we got to the cart and thought that $96 per couple was a lot for 2 for 1. We went back in after golf only for the lady behind the desk said they don’t even belong to Canada Golf Card even though I showed her my phone with the app and all of the details. If I had only known how crappy the course was I would have gone back in right away. The girls could barely push their tees into the ground. Unless you were on the green the ground everywhere else on the course was like cement. As a response to the owners reply: I can certainly see how your customer service ratings in your other reviews are terrible!! Thanks for reading my review. Maybe someone can help you with the big words!! The problem with $96 for two people with a cart was that I had a 2 for 1 coupon from Canada Gold Card that you staff (I assume your wife) denied even when I showed her the app and coupon details. I have since contacted Canada Gold Card and I am sure you will hear from them. Good luck with you Country Cow Patch Golf course!

We played Foot Golf at Sunnidell Golf Course and had a great time—until we received an aggressive and unhinged message from the owner, Dan Clayton, the next morning. The message was filled with profanity, baseless accusations, and a complete lack of professionalism. We were falsely accused of damaging the course, which simply did not happen. At no point were we informed of any concerns during or after our visit—until this hostile outburst arrived out of nowhere. No customer deserves to be treated this way, especially when they’ve done nothing wrong. There was no dialogue, no inquiry, just an immediate, profane attack. This isn’t how you manage a business or communicate with paying guests. It’s unfortunate because the course was fun, but this experience completely soured it. I would strongly caution others before booking here. Respect and professionalism are the bare minimum a customer should expect—and sadly, you won’t find that at Sunnidell