Sky Zone Trampoline Park

If I could give this place a negative I would... so I decided to give this place another try since my grandson loves it so much, but he is a kid. Not only is this place filthy but we took him on a night that was called glow night, our membership didn't work we had to pay an additional $17 dollar fee for me and him to buy T-shirts and a band that DOES NOT EVEN GLOW! The wait was long because they were so unorganized and looking lost, The worst part was they turn the lights off in the whole place and you can't see the children because nothing AND I MEAN NOTHING GLOWS! This place is a straight RIPOFF. So I asked the manager what is the purpose of this if nothing glows or at least have flashing lights, you know something to make it worth d, I said my thoughts EXACTLY! Please save your money and take your children some where else. I will never set foot in that place again.

Shout out to Liz and her team in Lafayette Skyzone! They were awesome , patient, and so helpful. I appreciate such great customer service. My daughter and her friends had an amazing time for her birthday! Thank You!

To Whom It May Concern, I am writing to formally raise grave concerns regarding the unsafe, disorganized, and negligent conditions at your facility. What I observed was unacceptable, created foreseeable dangers for guests, and reflects a complete breakdown of management oversight. The following issues are of immediate concern: • Lack of Adequate Management: At no time was there evidence of qualified or experienced management on site. The individuals present did not appear to be of appropriate age or capability to handle the responsibilities of overseeing a large facility. • Overwhelmed and Undertrained Staff: The majority of the staff appeared very young, visibly overwhelmed, and unable to maintain order. There was no meaningful supervision or authority exercised. • Severe Overcrowding: Far too many people were admitted into the building, creating unsafe conditions. The overcrowding was so extreme that our children were unable to safely participate in jumping activities. • Security Failures: Guests were permitted to enter with bags and without proper checks, exposing the facility to clear safety risks. • Failure to Enforce Safety Rules: Individuals not properly attired were still permitted to participate in activities, disregarding fundamental safety requirements. • Disorderly Conduct: The environment was marked by threats, disrespectful behavior, and foul language openly used around staff, yet no corrective action was taken. • Unauthorized Entry and Guest Harassment: A woman who appeared to be from off the street entered the facility, wandered freely, and bothered guests before leaving. She presented as though she was under the influence of a substance. This individual could have easily harmed a child or another guest, and the lack of security intervention was alarming and wholly unacceptable. • Unsafe Atmosphere: The combination of overcrowding, absence of order, lack of security, and failure of staff to act has created a dangerous environment that places every guest — particularly children — at risk. These issues are not minor oversights; they are systemic failures that demonstrate gross negligence and present substantial liability exposure. The conditions I witnessed demand immediate correction to protect guests and prevent harm. I expect a manager or franchise owner to contact me directly so I may provide a complete account of these issues. This matter is urgent and must be addressed before an incident occurs that could have severe consequences for both patrons and your business.