One Under

I was with my friend at One Under when she had a confirmed reservation for Bay 5. To our surprise, they moved us without any notice to Bay 3 — a worse simulator, with no explanation or apology. When she calmly asked what happened, the waitress rolled her eyes and said, “If you have a problem, email the manager. Don’t talk to me.” I was shocked. Her attitude was unbelievably rude, and another female staff member from the bar just stood next to her, backing her up instead of helping. Meanwhile, we watched other groups — mostly white — being welcomed warmly and given priority treatment. The difference in how we were treated was honestly hard to ignore. The simulator we were stuck with was old and the screen was so blurry it ruined the experience. No one cared. No one even tried to fix it. We left feeling disrespected and frustrated. This place charges premium prices but treats some guests like they don’t matter. I wouldn’t come back, and I wouldn’t recommend this place to anyone who expects even basic decency.

Great place with a good vibe. Very friendly guys who looked after us and helped with the golfing-part. Nice music in the background. The food was good too! Are you looking for a fun activity to do for smaller or larger groups? One under is the address.

Blatant racial bias, rude staff, and outdated equipment — this place was a complete disappointment. From the moment we arrived, it was hard to ignore the way we were treated differently. We had a confirmed reservation for a specific simulator bay, yet we were quietly moved to an inferior one — without any notice, explanation, or apology. When I politely asked the waitress what happened, she literally rolled her eyes at me and said, “If you have a problem, email the manager — don’t talk to me.” That’s not just bad service — that’s blatant disrespect. She was cold, rude, and condescending from start to finish, while other (mostly white) groups were welcomed with smiles and attentive service. The double standard was obvious. The bay we were pushed to was old, worn-out, and the projector was so blurry we could barely see the screen. No one cared. No one tried to help. We were treated like we didn’t matter. This place charges premium prices but delivers second-rate service — unless you happen to be in their preferred demographic. If you’re a person of color, prepare to be treated like an afterthought. Never coming back.