Golf Galaxy

First, I never leave reviews. Second, I’m not a great driver of the ball—I swing around 100 mph, generate about 140 ball speed, and hit it ~250 (215 carry) with a 13-year-old Nike Vapor Speed. I booked an $80, 60-minute driver fitting at Golf Galaxy hoping to find something that would actually help. The first 20 minutes were spent hitting my own club, which was fine, but the TrackMan system was clearly mis-registering shots—everything showed as going dead right, even when I over-adjusted and snap-hooked. I told Bob, the fitter, that wasn’t possible (even my worst slices, like all do, have an arc). After nearly half the session, he finally moved me to the next bay and, unsurprisingly, my ball flight looked completely different. From there, I hit my club again, and maybe 5 shots each with a Ping G440, Callaway Elyte X, and Titleist G2. On my intake form I specifically requested Ping drivers, but there was no real exploration beyond these three stock options. No shaft changes (I already knew I needed a stiff shaft, but no variations), no loft/lie adjustments (I already knew I needed 9 degrees, but no adjustments), no testing of alternatives. I had to pry for feedback, and when I asked why nothing was being changed, he just said these shafts are the “hottest thing out.” After 45 minutes, Bob said, “Well, that’s what you paid for. Get the G440,” handed me a printout with some averages, and sent me on my way. I even had to ask to see my shot groupings before leaving, of which I had 2 registered for the Ping G440. This was by far the worst fitting I’ve ever had—rushed, careless, and unhelpful. If you’re considering a fitting here, I’d avoid Bob altogether or look elsewhere for someone who actually cares about helping you improve. The best part? My 13-year-old brother-in-law went the weekend before with Michael Wyatt and had a completely different experience. He was taken to a back simulator room with cameras all around, asked what brand/model he wanted to test, and was given 4 variations of that club. Shafts were swapped, lofts and weights adjusted, and he found a setup that fit his goals. “I hit probably 100 shots with the club I ended up buying.” That’s what a fitting should be.

Just not friendly, fair to poor service. The demo area is lackluster and they're limiting with what they let you trial and do a lot of huffing and puffing when you ask. Do yourself a favor and go 10 minutes further down the road to PGA Superstore, we've had great experiences there so far.

Well, I had some kid in the club repair area aggressively call me a loser, totally unprovoked. Then he proceeded to scoff and cuss at me when I brought my full set to be gripped. I guess the worst part is I called the next morning to notify the GM, was told he would call. He never did. Instead I was called to let me know my clubs were ready to be picked up and instead of preventing another interaction with disgruntled employee, I had to endure another interaction with said employee. I guess it’s a moot point since PGA Superstore is in town now and no need to go to the TJ Maxx of golf. Nobody enjoys spending $200 to grip a set, so this was just an awful experience. Avoid the club repair area here! For reference, I was a frequent shopper here too, new wedges and irons were purchased here within the last 3 months.