Freestyle Social Club

Had a wonderful time with my husband! The drinks were fantastic, and the poolside atmosphere was perfect. Our server, Khadija, was incredibly kind and gave us great recommendations for fun things to do around the city. We really enjoyed our stay at the hotel and to top it all off, breakfast at Yellow Door Bistro on our last morning was absolutely delicious.

I came here for my 21st birthday and was so eager to have drinks and food by a pool. My friends had called multiple times - in advance - to attempt to make a reservation (which we were told was not doable) and sort out all the details. Upon arrival we were greeted by the hostess that said they had no availability, but then shortly after said: “No problems, we will get you in,” confusing but okay. We were grateful to get in and ordered from our server, Sydnie, very generously, and received our food prior to our drinks, and then proceeded to wait another 10 minutes for our drinks after arrival of the meal. We finally got our drinks and ordered another round of drinks immediately, in the hopes that our drinks would be there within the next 30 minutes. On that note we had a generous tab (not that it should matter as to how customers are treated) and we had to go up to the bar to order another round of drinks for our table. Then - unexpectedly - we were told it was time for us to leave in fifteen minutes because they had another reservation waiting on our table. The group of girls I was with work in the food industry so we responded in a very empathetic manner. However, there were several opportunities to notify us of this after having ordered another round of drinks and more food. At this point we asked to speak to a manager and explained the poorly handled situation, who then told us that: “We must understand how hard her job is given our industry positions.” Given the fact that we were told that they needed the table in a matter of minutes, we assumed that we would be billed promptly. Yet, we got tired of waiting, after about 40 minutes and stood by the hostess stand to settle up. By this point we were frustrated, angry, and annoyed. The manager did comp part our our bill which we were grateful for, but it did not make up for the situation or the lost time. Not to mention there were two hairs in our drinks (also comped, but disgusting nonetheless). I am overall disappointed in this experience that we were so heavily looking forward to. Never coming back and you shouldn’t either.

Jerwin was such a great host, really made the experience so much fun. Food and vibes were great, but could have been better if there was better music. My only complaint would be the music. Please please upgrade the playlist!!!