Buffalo Wild Wings

We had such a nice lunch out, but I'm not able to find the receipt with the server's name on it. I will give him credit if I come across it. It was very busy, but he kept us in the loop and we didn't feel like we were ignored. The food was hot and fresh! The test of great customer service is how you handle busy times.

This is such a disappointing restaurant. We knew something was off when walking into an establishment on a Saturday night DURING the NBA Playoffs and see not only a small crowd, but several unclean tables sprinkled throughout the space. We had to ask the hostess to clean our table otherwise we were directed to take a seat at one of the “open tables” neighboring the active trash. We should’ve walked out then, but had been traveling from out of town and were desperately hungry and ready to sit down to watch the game. It’s evident that the staff working that night were very casual in their approach to cleanliness. It simply looked unkempt from the windows to the walls. They were also noticeably understaffed which created prolonged delays receiving our order of which the waiter repeatedly apologized for. Once our food arrived, the look of disappointment really set in. Ever experienced an episode of what you ordered versus what you got? Welp, we ordered a Cobb salad and wanted to substitute the shaved chicken for hand breaded chicken. The waiter did his best to accommodate but my goodness it just wasn’t enjoyable. The tater tots were sadly room temperature and dry but the picture below depicts the tots on arrival. *sad face* It’s very apparent that restaurant chains are having a hard time staying consistent with quality and price. We felt so shorted. But on a high note, the wings were pretty good but we recommend only trying the spicy garlic, teriyaki, or Asian zing. So overall this is not just a poor review of an establishment, it’s also an introspective look at our poor choices made along the way. We should’ve just left.

Sunday 10/12 @ 6:10 PM As we entered this restaurant location for the first time, and after waiting 5 minutes we were not greeted. Instead we were told "you guys just seat yourselves." No traditional Hello, or Welcome. So we seated ourselves at one of the bar area high top tables and 10 min. later our server greeted us (as she was trying to put on a good face) without a menu and explained there was only two cooks on duty and the food will take awhile. So we ordered an appetizer and drinks. The appetizer order of cheese sticks were delivered 34 mins into the meal and without marinara sauce, the server told me they out of the sauce (had I known this initially, it would have changed my order.) The meals were delivered 47 min. after the appetizer. The first order was wrong. I ordered the 6&6, and only received 6 boneless wings. No bone in wings, no coleslaw, no fries, and squirt of BBQ sauce on it. The second order was correct, but the fries were extremely dry. The server was kind enough to remove the charge for them. Overall, just a bad experience at this Buffalo Wild Wings. The staff appeared to be unconcerned, un welcoming and lacked enthusiasm for the patrons. They were not rude, but appeared to be just going through the motions, which frankly detracted from the entire dinning experience. It's a shame, because in my humble opinion if something doesn't change drastically at this franchise location, it probably won't be around much longer. Just a BAD dinning experience.