Best Buy

Do not buy anything from best buy in Kennewick Washington and here's why A u s veteran purchase a washer and dryer before Christmas. On the receipt it says delivery date is December 26, 2025 between 7 am and 7 pm. The veteran needed to go to VA in walla walla Washington to get meds. He did not get the chance to take his meds because he was waiting for the delivery. When he called to find out when it was to be delivered, the company did not have a delivery date or time. It took him over 1 hour to get to talk to a person, a REAL LIVE PERSON ON THE PHONE. Best buy uses a financial company that don't speak or understand English. The delivery date was rescheduled with out notifications to the veteran that the new delivery was scheduled for January 9, 2026. In the mean time, the veteran can not do laundry because he don't have a washer or dryer, and he can nor afford a laundry mat to wash his clothes. Best buy needs to go out of business if the keep treating u s veterans and any other customers like they treated the US veteran.

I left this store in tears after being harassed to pay $84 in sales tax. I went into Best Buy to purchase a gaming PC for my spouse and had 3 sales associates harass me to pay $84 in sales tax instead of shipping it to my home as originally intended. They questioned me repeatedly on the happiness of my relationship with my spouse and told me because I live in Oregon and don’t regularly pay sales tax I should pay for the sales tax on the PC to make my spouse happy for once. I tried to call in my complaint after composing myself but was unable to reach management. I will never shop at this location again.

Literally the worst experience I've ever had with Best Buy! My delivery has been canceled 3 times now due to 'special requirements' and is now stuck because the delivery team hasn't changed the status from "out for delivery" and there is nothing they can do about it for another 3-5 business days even though the order is almost a month old already. I have had zero contact from anyone while trying to fix the issue and I can only ever reach a call center and ever call gives me different information and tells me the last rep gave me false information.