Barrie Sports Dome

We recently booked a field time at the Barrie Dome through the online system, just like we always do. We always pay after arriving, and this has never been a problem in the past. We even called ahead to confirm our booking, and they confirmed it was in their system. However, when we arrived, the situation was completely different. Our booking was suddenly “not found,” and instead of helping us figure it out, (the two boys)staff were extremely rude. The way they spoke to us felt disrespectful and honestly gave off a sense of discrimination. Another player who was already using the field tried to speak up for us since he recognized us as regulars. Shockingly, he got yelled at and was told to “stay out of it” as if he was doing something wrong. He even mentioned that he works on that field so better be respectful and that we come regularly, yet he was still dismissed. We had come from far away, only to return home with disappointment and frustration. This experience was hurtful, unprofessional, and very discouraging. I truly hope the management takes this seriously and improves how customers especially regular ones are treated.

I can’t give any less than 1 start review. We called an hour earlier just to confirm our booking is still in place. The one who received the call told us our booking is confirmed and we had the small field booked from 10pm to 11pm on Sunday night. All of our team travelled from different cities to play the reserved match. In the end we all showed up on time and turns out the space is reserved by other team. They had multiple bookings on the same time. The customer service person at front desk at Sunday November 23 was behaving very rudely towards us both. We felt racism and disrespected. Until we are clarified about what happened and why we couldn’t use our reservation. I am never recommending this place to anyone I know.

We play every Saturday and Sunday at the Barrie Dome training field. Today, we had a booking from 10:00 to 11:00 PM. We booked online, but someone else booked the same slot, so we weren’t able to use the training field. This has happened once before, but at that time we were kindly allowed to play for 30 minutes on the big field and 30 minutes on the small field. Unfortunately, today was very different. Even though the big field was empty and the facility closes at 11:30 PM, we were told we still had to pay for a full hour just to use it for 30 minutes. What made it worse is that 14 of us had to return home without playing on November 23, 2025. We wait the whole week for these sessions, and as regulars at the Barrie Dome, it was really disheartening to be treated this way.