Austin Avenue Grill & Sports Bar

Love how there’s two side one for sports and one side for family style (more quiet). Staff very welcoming and nice. Food was spectacular. The wings can’t go wrong. Mango habanero and reaper solid 9/10

Love this bar. Love how they take care of us Steeler fans. Jordan was awesome as a waiter today. Don’t know how many bars would open up at 8:00 am for a bunch of fans to watch a game. The entire team here do a great job week in and week out. They even had a special breakfast this morning.

I've been coming to Austin Avenue for decades with great service, food and atmosphere for weekday lunch and weekend meals. Known the owners for most of the time they have been at this location in Plano from the original restaurant. During football season we've dinned sometimes weekly. 11.15.25 (between 6pm-10pm) worse service I've ever experienced for dine-in with tip at this place or ever in my life. Too big of a room for a Big 10 football game to only have two waiters. One who was "too new" with no one to shadow or mentor him. I had to flag down the waiter the entire evening multiple times, even asking others to let my waiter know I was ready for xyz. I arrived about 45 minutes before kickoff at 6:30pm, which was plenty of time to enjoy great service through out my entire time including the 4-hours of the game. Waiter came to table to take order as soon as I sat down without allowing time to look at menu. He quickly got the water, yet never came back to get the order. It was towards the end of the 1st quarter, after multiple attempts to flag him down, waiter took my order. The French Onion soup came out fresh, hot and good tasting. It took towards the end of 2nd quarter to flag him down again and letting others know I needed my waiter to see about my burger meal. I had to get up multiple times to try to locate waiter. He forgot to put that order in. It arrived during half-time incorrect (order was a burger with fries and vegetable medley on the side - it came with no fries and only vegetable medley). The server fixed and had it back correctly quickly. I was impressed! I had to wait through most of half-time to eat because I needed to listen for tickets numbers being called. (seasoned/regular waiters - know how to judge bringing food out and making sure services is exceptional - which we've always been impressed with). When asked "new" waiter at register for mustard, he snapped at me for asking and said abruptly in a minute. Which never happened after 10 minutes or so. That is when I went to the bar to get a bottle. The table of 4 next to me (not here for the game), took over 15+ minutes (they were almost ready to leave) before the regular waiter jumped in to get them menus and take drink orders. This was the "new" waiters table. Even the lady got up to ask for service which did not happen shortly after they arrived. They had there meals and check in a timely manner. Big praise for the regular waiter!! He saved a table! I was still waiting on my check. Shortly into 3rd quarter (going onto 9pm) I was ready to leave. Again I had to flag waiter down to let him know I was ready for my check. When the check came back incorrect, I went to bar and asked for a manager. He listened to my concerns, was polite and fixed the receipt. It took a long while to complete (which was going into 4th quarter and I was ready to leave). The manager stated the waiter was new as the reason and never apologizing. He should of taken something off my bill for all my service trouble which he did not. I gave the waiter 15% tip, which he really deserved none. I'll come back during the weekday for lunch or next football season. Improvements need to be made as I was not the only table in my observations that were flagging down "new" waiter. Owner should be made aware of this issue, which I hope I have the opportunity to do so. Highly recommend dinning here.... just be careful if "new" waiter.... can the person actually provide the service needed, are they being mentored, is there enough staff for the room, etc. This one awful experience won't stop me from coming back.... I just need to give them more time to fix this issue going forward.