Alameda Golf Works

The staff is not friendly. Makes me want to open a better golf shop in greater Oakland. Also, you must explicitly tell them each time you do a putter service to save your original Scotty Cameron grips otherwise they *will not* save the grip.

I have gone to AGW for a number of different things and had a great experience, usually with the brown haired Shawn. I specifically go to them for anything so I’m supporting local businesses. Today I went for my first ever club fitting and was “helped” by the younger red haired Sean. I went in beaming, ready to learn about my swing and purchase a new driver. I was met with no introduction of himself or the clubs I was trying out. Just silence and handing me a club. Whenever I asked a question it was met with a one word answer or a snarky answer. Ex: “how does spin effect the ball flight? Why are you looking for more spin?” S: “its what makes the ball fly” “Thank you I’m well versed in fluid dynamics, can you tell me more about how it affects misses and different shot types in regards to my swing?” S: “depends on the kind of miss”… I was basically crying information out of him the entire time. I bought a driver after about 45 minutes because I didn’t want my full hundred dollars going towards just him or the shop as opposed to $75 of it going towards a new club if I purchased. I think he was extremely knowledgeable and has clearly done this a lot of times, but I felt condescended towards and I was met with a very bad attitude as opposed to any type of customer service whatsoever. Honestly, I don’t think I’ll ever go back even though it’s a couple blocks from my house. Granted people have bad days, but don’t bring it to work or everyone suffers. Maybe one of the biggest let downs in customer service I’ve ever experienced. Edit: the cool Shawn ended up finishing my driver early. Not from the factory but he did it so I gave them another Star. Double edit: not sure if he was having a bad day or not, but maybe I judged too quickly or our personalities and headspace were just very far apart. I’ve had a couple interactions with him since and he was much more engaging and really nice. Also, I smoke my driver that he fitted for me so he clearly knows what he’s doing.

This is by far one of the best places to get fitted for the latest golf equipment and for golf club repair. Shaun and his staff were very attentive to my needs and offered spot on equipment advice. As an example, I recently had a fitting with Shaun and he advised me that my current set up with a few tweaks was perfect for my game. He was able to make the adjustments in house and I was on my way. From my experience, his honesty and integrity is what sets this place apart from the other club fitters in the Bay Area and that is why I keep coming to Alameda Golf Works for all of my needs.