Topgolf Naperville

Our family visited tonight and our host was extremely professional and attentive. There were some hiccups with the food and drinks and there were issues with the system capturing our points; however, her service was too notch! I believe her name was Adriana (tall slim beautiful black young lady) Some of our food took over 40 minutes and our cocktails weren’t very good. Our experience with her encourages us to visit again!

My family and I visited Topgolf in Naperville, Illinois, on November 5, 2025, to celebrate my son’s birthday. Due to severe allergies, I brought my own hot tea in a Brümate cup. A security guard informed me that I needed to return it to my car, which I understood. However, shortly afterward, the manager, Ben, approached me in an aggressive and hostile manner. He was loud, disrespectful, and dismissive throughout the interaction. I explained my medical needs and showed him my EpiPens and Benadryl to confirm the seriousness of my condition. Despite this, he stated that there were no exceptions and appeared indifferent to my health concerns. As someone who lives with severe allergies, I am aware that reasonable accommodations can be made in situations like this. I believe Ben would benefit from additional training—particularly on how to interact respectfully with guests and how to properly address individuals with medical needs. Unfortunately, the encounter overshadowed what should have been a joyful celebration and ultimately ruined my son’s birthday.

This place feels refreshing and is a fun spot to hang out with friends. The prices are reasonable overall. However, one downside is the $5 charge per person just to register as a new guest , even after paying for the bay, which felt a bit overpriced.